Frequently Asked Questions
Athletics for Youth, Bruin School Day, and Hoops for Youth, Information Below!
We know that as you plan your trip to a UCLA Athletics event, many questions may come up. Please read this page carefully and completely before contacting us with questions. Chances are you'll find the answers here! We also encourage you to share this information with the other chaperones in your group so everyone is on the same page. Thanks for your patience and cooperation - we look forward to seeing you at a UCLA Athletics Event this year!
Game Day Information Important Links
Mobile Ticketing Information
Parking Page
UCLA Athletics Facilties Page
TICKETS / RSVPs
Q: How do I register my group?
A: Online registration is the only way to sign up your group. To do so, please visit the www.uclabruins.com/communityregistration
Q: I’ve sent in my request online. Now what do I do?
A: UCLA will review your application and confirm your groups attendance via email. You will receive a ticket confirmation email 10 days before the event. Once you receive your confirmation, your group is registered and will receive additional information as the event gets closer. Tickets are not guaranteed when signing up.
Q: I received a confirmation for my tickets, but I didn't get my tickets. What do I do?
A: Tickets are normally sent the week of the game, so please be patient as we have hundreds of tickets to send out! High School participants please look at information below in regards to your tickets.
Q: Elementary and Middle School Participants: I received my tickets, now what do I do?
A: The gameday contact who filled out the registration form will receive an email from our Central Ticket Office at cto@tickets.ucla.edu with a link to your tickets. You then can access these tickets through the UCLA Bruins app, which is free in the App Store or Google Play Store. The gameday contact will be in charge of checking everyone into the stadium on gameday or transferring tickets to their groups. If you will be transferring your tickets, when setting up this event for your group please make sure to get phone numbers and emails from the parents as you will need that information when transferring the tickets. For information on transferring your tickets, how to download them, etc; Check out our Mobile Ticketing Guide.
Any other questions in regards to your tickets please contact our Central Ticket Office at cto@tickets.ucla.edu or call 310-825-2101.
If you believe you may have given us the wrong information or your tickets have not arrived 2 days before the event, please email us and we can accommodate your group on the gate list:
Q: High School Participants: I received a confirmation for my tickets, now what do I do?
Women's Basketball and Men's Volleyball Game
A: Tickets will need to be picked up on gameday at the Box Office from the gameday contact who filled out the registration form in the form of hard tickets. NCAA rules prohibit us to send high school participants tickets in advance. You will need to arrive as a group in order for us to give you all of your tickets.
Men's Basketball Game
A: Tickets will need to be picked up on gameday at the South West Entrance from the gameday contact who filled out the registration form in the form of hard tickets. NCAA rules prohibit us to send high school participants tickets in advance. You will need to arrive as a group in order for us to give you all of your tickets.
If someone else is picking up the tickets that is not the gameday contact person that was provided, please email communityrelations@athletics.ucla.edu and include your name, school/group/team name, phone number, email address, and the event you are attending atleast 2 days before the event.
Q: High School Participants: What if we are arriving separately to the game and not as a group?
A: In order for our staff to accommodate you the best, you will need to arrive as a group in order to get your tickets. We know this can be difficult as groups will be arriving at different times so we suggest to meet at the Main Gate or Doors of the stadium to pick up all of your tickets. Only the gameday contact that was given to us will be able to pick up the tickets. NCAA rules prohibit us to send high school participants tickets in advance.
Q: What if I need to cancel or make changes to my request?
A: If you need to cancel or make any changes to your reservation, please let us know ASAP. If you do not let us know of your cancellation, we may not consider your group for future Community Relations events. Include your name, school/group/team name, phone number, email address, and the event you are attending. Email: communityrelations@athletics.ucla.edu
Q: The event I wanted to sign up for says “Registration Closed”. Can I still send in a request for my group?
A: Sorry you missed our deadline! If registration is closed, this means that the event has reached maximum capacity. Please consider looking at our other community relations events to see if there is one that fits your schedule.
TRANSPORTATION
Q: Where can I find the address of the stadium I am going to?
A: Click HERE for our facilities page and click on the stadium you are going to!
Q: Do we have to arrive on a bus?
A: Buses are not mandatory, but they are highly recommended. Taking a bus will ensure that your group arrives together and can enter the stadium as a group. Check out the Faculties Webpage at the top and see where your bus should park on gameday,
Q: Can I arrive separately in a car and where do I park?
A: Yes, individual cars or vans can park anywhere in general parking and make their way to the game. Pauley Pavilion is easily accessible from Lots 4, 7, 8 and 9. Parking is $14 per car. Parking can be purchased in advance through the Bruin ePermit portal (click here for instructions). Guests may also download the ParkMobile app where they can pay for parking on the day of the event and avoid lines at Parking Pay Stations. For more information on campus parking and maps, visit the website for UCLA Parking Services. UCLA is not able to provide free parking for any groups.
Q: Does UCLA provide free buses for this event?
A: Unfortunately, we are not able to provide free busses for any groups. We recommend contacting your local council person or the bus companies directly to see if they are able to donate a bus for your trip.
Q: Does our bus need to be identified?
A: Due to the high number of schools arriving by bus, we require displaying a sign with your school’s name in the window to make locating your bus easier at the end of the event.
ATTENDANCE
Q: How many chaperones do we need to bring?
A: Plan to have chaperones accompany all students in a 1:10 ratio. Upon arrival, designate a meeting spot in case students become separated from your group.
Q: Can we bring parents and siblings?
A: Yes, parents may be considered chaperones and siblings are welcome to join. Your ticket request should incorporate all students and chaperones in the final number.
Q: Do you need the name of everyone in the group?
A: No, we do not need names of everyone in the group.
DAY OF THE GAME
Q: What time do gates open on gameday?
A: Gates either open 1 hour or 1 1/2 hours before the game. Check on the Facilities Page above!
Q: How do we enter the stadium?
A: All groups with elementary or middle school-aged kids should have received digital tickets and can enter through any gate on gameday.
Any group with high school-aged students will need to pick up their tickets on gameday and and can enter through any gate.
Q: Do we need to arrive as a group?
A: Yes. We understand that carpooling may result in different arrival times, however, we must insist that you make plans to meet somewhere in the parking lot so that your school/group/team enters as one group. This will ease your entry into the game, allow your group to attain seats together, and reduce a back-up at the main gate.
Q: Where do we sit?
A: Depending on the sport, you will be assigned either General Admission where you can sit anywhere in the stadium or will be assigned a seat. Once we send out tickets or you pick them up your ticket stub will tell you where your seats are.
Q: Where should we park?
A: Check above at the transportation section for bus and car parking.
Q: If someone in our group gets separated from the group, where should they go?
A: Once the game begins, all separated students should report to the a CSC member and tell a security staff member so they can help find your student.
Q: Do my students need to wear anything specific? Do they need name tags?
A: Please make sure all children know their chaperone’s name and organization name. We highly encourage all students to wear an identifying T-shirt/uniform or sticker/nametag with the organization’s name on it. We highly encourage all groups to wear Bruin Blue and cheer loud for UCLA!
Q: Can we bring bags into the stadium?
A: To provide a safer environment for the public and improved fan entry into Pauley, we have implemented a policy that limits the size and type of bags allowed in the stadium. Please check our Gameday Information Webpage at the top of the page for what items are prohibited into the stadium.
Most prohibited items may be checked at our bag check locations outside the stadium at at the Main Entrance. Items may be claimed up to 30 minutes following the conclusion of the game.
FOOD & UCLA MERCHANDISE
Q: Will there be food available at this event?
A: Concession stands inside the venue will sell a variety of food and beverage items. Please check out the faculties page at the top and the stadium you are going to for concession information.
Q: Can we bring bag lunches?
A: You may bring bag lunches, as long as they comply with the the clear bag policy.
Q: Will there be UCLA merchandise available for sale?
A: ASUCLA will be selling UCLA merchandise throughout the stadium along the concourse.
FUTURE EVENTS
Q: Can my group come to another UCLA Athletics game for free?
A: We please ask your group to only sign up for one game per season. There will be others games available to choose from in the Winter season so please check back in November at that time. You may also purchase tickets through the UCLA Group Tickets Program UCLABruins.com/tickets.